Privacy Policy
Last Updated: November 10, 2024
Introduction
Welcome to Mobiles.hk ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mobiles.hk and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Place an order
- Subscribe to our newsletter
- Contact customer support
- Participate in surveys or promotions
The personal information we collect may include:
- Contact Information: Name, email address, phone number, shipping address, billing address
- Account Credentials: Username, password (encrypted)
- Payment Information: Credit card details, billing information (processed securely through our payment providers)
- Order Information: Purchase history, product preferences, shopping cart contents
- Communication Data: Your messages to us, customer service interactions
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and usage:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, click patterns, referring/exit pages
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: See our Cookie Policy section below
How We Use Your Information
Provide and Improve Services
- Process and fulfill your orders
- Manage your account and provide customer support
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your inquiries and requests
- Improve our website functionality and user experience
Marketing and Communications
- Send promotional emails about new products, special offers, and events (with your consent)
- Personalize your shopping experience and product recommendations
- Conduct surveys and gather feedback
- Send administrative information about changes to our terms or policies
Security and Legal Compliance
- Detect, prevent, and address fraud, security issues, or technical problems
- Comply with legal obligations and enforce our terms and conditions
- Protect the rights, property, and safety of Mobiles.hk, our users, and the public
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf:
- Payment Processors: Stripe, PayPal (for secure payment processing)
- Shipping Partners: Courier services for order delivery
- Email Service Providers: For sending transactional and marketing emails
- Analytics Providers: Google Analytics (for website performance analysis)
- Authentication Services: Secure user authentication and account management
- Cloud Storage: For hosting and data storage
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Legal proceedings, court orders, or government requests
- Protection of our rights, privacy, safety, or property
- Prevention of fraud or illegal activities
Authentication and User Account Security
We use secure authentication services to manage user accounts. When you create an account:
- Your credentials are encrypted and stored securely
- We provide enterprise-grade security, encryption, and compliance
- We use OAuth 2.0 for social login (Google, Facebook, etc.)
- Multi-factor authentication is available for enhanced security
- Your password is never stored in plain text
Data Storage and Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure servers and encrypted databases
- Regular security audits and monitoring
- Access controls and authentication requirements
- PCI DSS compliance for payment processing
Data Retention
- Account Information: Retained while your account is active, plus 3 years after account closure
- Order History: Retained for 7 years for legal and tax purposes
- Marketing Data: Until you opt out or request deletion
- Website Analytics: Aggregated data retained indefinitely; individual data for 26 months
Your Privacy Rights
General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured, machine-readable format
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Support: [email protected]
We will respond to your request within 30 days.
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device that help us improve your experience. We use:
- Essential Cookies: Required for website functionality (authentication, shopping cart)
- Performance Cookies: Help us understand how visitors use our site (Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality.
Third-Party Links
Our website may contain links to third-party websites (payment processors, social media, shipping partners). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Hong Kong Privacy Ordinance Compliance
We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. You have rights under this ordinance regarding your personal data, including:
- Right to request access to your personal data
- Right to request correction of your personal data
- Right to be informed of our data policies
- Right to object to use of your data for direct marketing
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Data Protection Officer
For privacy-related inquiries, you can contact our Data Protection Officer at:
Email: [email protected]
Summary of Key Points
- We collect information you provide and usage data
- We use it to provide services, improve experience, and communicate with you
- We do not sell your personal information
- We use secure authentication services
- We implement strong security measures
- You have rights to access, correct, and delete your data
- We comply with Hong Kong privacy laws
- Contact us anytime with privacy concerns
Thank you for trusting Mobiles.hk with your personal information.
This privacy policy is effective as of the last updated date and applies to all users of our website and services.